Consumer Services

The Commission oversees the State Inspection Process when a Post-Construction Defect is Alleged
The state's inspection process, formally referred to as the State-sponsored Inspection and Dispute Resolution Process (SIRP), allows a homeowner or builder to obtain a neutral, professional review of alleged post-construction defects. Before a homeowner initiates legal action on an alleged post-construction defect, this process assists parties in reaching dispute resolution. The inspection process provides the homeowner and the builder or remodeler a final commission report that holds a legal presumption of weight. Since the commission's report is available to the judge, arbitrator or mediator reviewing the defect allegations, the costs traditionally required for expert witness fees are reduced.

The Commission assists Consumers with Complaints about Residential Builders and Remodelers
Texans in need of assistance are encouraged to submit information in support of a complaint about a builder or remodeler to the commission for investigation. Copies of all written complaints (whether received via mail, fax or email) are sent to the involved builder or remodeler, who is required to respond to the commission's request for more information about the complaint. This exchange is designed to ensure that the commission has accurate information to evaluate the complaint and to assist in resolution. Additionally, the exchange of information helps overcome breakdowns in communication between the parties that may have contributed to filing of the complaint.